The C&C Auto Show – C & C Automotive Blog

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Augusta automotive service and repair industry hasn’t been given a pass either.

Unfortunately, every profession in Augusta has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Augusta automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So communication is key. It’s like going to the doctor; If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Augusta service advisor too. He’s so familiar with all things automotive, he may forget you don’t know a PCV from an EGT.

If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your Augusta automotive advisor’s talking about: ask some questions.

Let’s go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

1. The part no longer performs its intended purpose
2. The part does not meet a design specification
3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at C & C Automotive says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn’t want to replace the rotor; C & C Automotive would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could’ve failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
2. To address a customer need or request – like for better ride or increased performance
3. To comply with maintenance recommended by the vehicle’s manufacturer
4. Based on the technician’s informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

We find that a lot of Augusta service and repair at C & C Automotive are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Augusta automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Augusta. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Augusta automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Augusta service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call C & C Automotive to make an appointment.
990 Telfair Street
Augusta, Georgia 30901
706-724-0900

Some Augusta motorists are confused by C & C Automotive charges for diagnostic services for a vehicle repair. Many services at C & C Automotive and other Augusta automotive repair shops include diagnostic fees.

When you take your laptop into a Augusta computer repair shop for a problem you’ll likely have to leave a deposit for diagnostics. When we visit our Augusta doctor for a medical problem, we’re paying him to diagnose our ailment and of course for the tests that go along with it.

So receiving a diagnostic charge at C & C Automotive for a tricky automotive problem shouldn’t be a surprise. In the Augusta area, automotive diagnostics can cover quite a range. If you hear a noise in your SUV brakes when you slow down in rush-hour traffic on a busy Georgia expressway, you pull off the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you’re having an intermittent problem with your SUV engine, C & C Automotive diagnosis may be much more involved.

Much of the Augusta public’s confusion comes when the problem involves the check engine light. The check engine light comes on when the engine management computer has sensed a problem.

There’s a common misconception among Augusta, North Augusta, and Evans drivers that the trouble code tells the C & C Automotive technician exactly what’s wrong. Why then is there a diagnostic charge, the scanner just gave the diagnosis?

Reality is more involved than that. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that’s out of parameters, the computer will record a trouble code and turn on the check engine light.

The SUV computer’s trouble code just tells the C & C Automotive technician what engine parameter is out of range – not what’s causing it. The technician needs to determine the underlying problem that’s causing the symptom.

There are many problems that could cause a troublesome sensor reading for C & C Automotive Augusta customers. The C & C Automotive technician makes a list of the most likely causes and begins tracking down the source of the problem.

Augusta service centers subscribe to databases that document possible causes for a given trouble code. They outline procedures for confirming a diagnosis and provide the documented fix. These databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved and difficult. Of course C & C Automotive wants to figure out what’s wrong with your SUV and get you back on the road as quickly as possible.

When your SUV breaks down, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in North Augusta, you need to back on the road as soon as possible – with the problem fixed right the first time.

If you’ve ever checked into some of the technician training C & C Automotive professionals receive, you may be surprised at how much knowledge and skill goes into diagnosing and repairing a modern car. Let me give you some perspective. Today there are four cylinder engines that make more power than the V-8’s in luxury cars twenty years ago. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.

Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep North Augusta gas prices. And they’re so reliable. This is all due to engineering. But the advances come at the price of simplicity. The modern cars driving around North Augusta roads are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.

Some cars have several networked computers controlling most of the engine functions and many other vehicle functions as well. North Augusta motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for C & C Automotive technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technician and the North Augusta service center as well.

In addition to the training, there’s the financial commitment to purchase the diagnostic and repair tools. C & C Automotive technicians receive training through a combination of formal classroom training, training provided at C & C Automotive by parts and equipment manufacturers, on-line courses and home study courses.

There are many independent certifications available at C & C Automotive all the way up to Master Technician. The ability to repair your SUV requires a strong combination of training and resources. No one can know everything, so North Augusta auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At C & C Automotive, we want everything to be simple, straightforward and cheap – but sometimes it just isn’t.

So try to be more relaxed next time you bring us your SUV. You’re in good hands.

Make an appointment with C & C Automotive to have your on board diagnostics analyzed.
990 Telfair Street
Augusta, Georgia 30901
706-724-0900

Today we’re going to talk about on-board diagnostics and the questions we hear from folks around Augusta Georgia who need answers about diagnostic services. They want to know what diagnostics are, what’s involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Augusta Georgia.

These are valid concerns. If you don’t understand something it’s really hard to know its value. Let’s start with some history.

Since 1996, all cars and light trucks in Augusta Georgia have been required to use a standardized diagnostic system to help repair technicians determine what’s wrong with your vehicle. The diagnostic system works with the vehicle’s Engine Control Module – the computer that controls many engine functions.

The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can’t adjust for, the computer will turn on the check engine light.

It is also called the ‘service engine soon’ light on some vehicles. The warning light signals you to get into your Augusta Georgia service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.

If you’ve searched for check engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what’s wrong.

That’s a common myth. The code itself doesn’t tell you what’s broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won’t tell you what’s wrong or how to fix it.

Let’s say you think your daughter has a fever. You take her temperature and it reads one 102 degrees. You’ve confirmed a fever, but you don’t know what’s causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician’s examination and additional diagnostic tests to find out what is actually causing the fever.

An example of a trouble code could be: P0133, which reads ‘Bank 1 sensor 1 circuit slow response’. This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that’s all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.

You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that’s stored in the engine control computer. That history’s very helpful in diagnosing the problem. Service centers like C & C Automotive invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don’t need replacing.

So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your check engine light comes on, get it checked at C & C Automotive. If the light burns steady – don’t panic. Get in to C & C Automotive soon to have the engine scanned. A flashing check engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.

And try to not drive at high speed or tow or haul heavy loads with a flashing check engine light.

One might say the most challenging part of being an automotive service technician at C & C Automotive in Augusta Georgia is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.

Let us introduce you to something we’ll call Customer Detective Work – that is helping your Augusta Georgia technician find clues to what’s wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to C & C Automotive and your car is making a funny sound.

• Q: Where’s the sound?
• A: Around the right front wheel.
• Q: What kind of sound?
• A: Kind of a clunk, clunk sound.
• Q: When do you hear the sound?
• A: When I turn and accelerate.
• Q: Right and left? Forwards and back?…

Do you see where we’re going? You’re gathering additional information to help your Augusta Georgia technician know where to start. Based on your car and the tech’s experience, he’ll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says “making a funny noise”.

When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying “it’s leaking”, tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like ‘the car is stalling or sputtering’ are often very hard to diagnose because they’re intermittent. They may not happen every time you drive and usually aren’t happening when you actually bring the car in. So, it is a big help for you to describe what’s happening in as much detail as possible.

Your Augusta Georgia technician at C & C Automotive will need to be able to duplicate the problem if possible so he needs to know details, like ‘it stalls after it’s been driven for about 20 minutes and I go over 50 miles an hour’.

If the tech can experience the problem personally, he’s better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Augusta automotive service and repair industry hasn’t been given a pass either.

Unfortunately, every profession in Augusta has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Augusta automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So communication is key. It’s like going to the doctor; If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Augusta service advisor too. He’s so familiar with all things automotive, he may forget you don’t know a PCV from an EGT.

If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your Augusta automotive advisor’s talking about: ask some questions.

Let’s go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

1. The part no longer performs its intended purpose
2. The part does not meet a design specification
3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at C & C Automotive says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn’t want to replace the rotor; C & C Automotive would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could’ve failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
2. To address a customer need or request – like for better ride or increased performance
3. To comply with maintenance recommended by the vehicle’s manufacturer
4. Based on the technician’s informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

One might say the most challenging part of being an automotive service technician at C & C Automotive in Augusta Georgia is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.

Let us introduce you to something we’ll call Customer Detective Work – that is helping your Augusta Georgia technician find clues to what’s wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to C & C Automotive and your car is making a funny sound.

• Q: Where’s the sound?
• A: Around the right front wheel.
• Q: What kind of sound?
• A: Kind of a clunk, clunk sound.
• Q: When do you hear the sound?
• A: When I turn and accelerate.
• Q: Right and left? Forwards and back?…

Do you see where we’re going? You’re gathering additional information to help your Augusta Georgia technician know where to start. Based on your car and the tech’s experience, he’ll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says “making a funny noise”.

When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying “it’s leaking”, tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like ‘the car is stalling or sputtering’ are often very hard to diagnose because they’re intermittent. They may not happen every time you drive and usually aren’t happening when you actually bring the car in. So, it is a big help for you to describe what’s happening in as much detail as possible.

Your Augusta Georgia technician at C & C Automotive will need to be able to duplicate the problem if possible so he needs to know details, like ‘it stalls after it’s been driven for about 20 minutes and I go over 50 miles an hour’.

If the tech can experience the problem personally, he’s better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.